The operating system (OS) is the backbone of your computer. Because your OS affects everything that goes on in your system, installing a new one can be tricky. Luckily, we love this kind of stuff. Let us help. We do not require you to supply your operating system or manufacturer restore discs.

We can back up your data prior to a reinstall if needed, or simply re-install with no data backup if you want a perfectly clean setup.


It's hard to say without running some diagnostics. Updating your computer's operating system could improve its performance and having a new system installed will make sure your machine is compatible with new software packages. If you have your doubts, it would be best to have us diagnose the problem to verify the drive is functioning properly. Once we are certain that the hardware is ok, a Windows reinstall may be in order. We'll help you determine if it's worth it, or if you just need a minor system upgrade such as additional memory (RAM).
No, this service covers the installation and initial setup of the computer's operating system. You will need to purchase the OS before we can install it. If we are simply re-installing the current operating system, there is typically no need to buy a new version, unless you want to upgrade, or do not have a legally licensed copy.
This is one of the services you are going to need. We can replace the failing hard drive, install your operating system, and attempt to recover your data from the failing drive.