Residential PC Tech Support Plan

We are dependent on our computers more than ever as school and work have shifted into our homes.

We recognize the growing need for business-class support at a rate you can afford.

 

Erase the worry about who is on the other end with free local phone and chat support when you need it. 

Our team can manage your system protection, preventative maintenance, and monitor your hardware with active alerts. 

  • We utilize the best-in-class enterprise Anti-Virus Software 
  • Your hardware will be monitored 24/7 with active alerts to let you know about an issue as soon as it happens. 
  • Automatic remote system maintenance and computer tune-ups are run to keep your system operating at its peak performance. 

Support Plan
$14.95/mo. Per PC
($75 Setup Fee)

✓ Free data transfer, email client setup, software install, and printer install upon purchase of SCW machine
✓ Access to Remote Support Requests during normal business hours
✓ Phone and Chat Support
✓ Free Remote and In-shop system diagnostics
✓ Enterprise Anti-Virus Software
✓ Remote system hardware monitoring with active alerts.
✓ Remote system maintenance and automatic computer tune-ups
✓ Backup software install & setup utilizing customers external HDD

Residential
PC Support Plan

No
Plan

Remote Support

(Available Mon-Fri 9am-6pm. This does not ensure immediate support and may require scheduling)

No. of PCs

1

N/A

Access to Customer Portal

Full

Limited

Software Errors & Crashes

$64.95

N/A

Email Setup (in mail client)

$64.95

N/A

Software Install

$64.95

N/A

In-Shop

(No Appointment necessary – Typical turn around 1-2 business days)

Full System Hardware Diagnostics

$42.50

Deep Cleaning

$84.95

$109.95

Software Install

$49.95

$65.00

Software Errors & Crashes

$64.95

$84.95

OS Install

$84.95

$109.95

OS Install w/ Data

$149.95

$191.25

Data Recovery (Level 1 Only)

$64.95

$84.95

Password Reset

$64.95

$84.95

Windows File Repair

$84.95

$109.95

Data Transfer to PC Purchased at SCW
(Includes initial software, Email client & Printer install upon request)

$84.95

Data Transfer / Drive Clone

$64.95

$84.95

Virus & Malware Removal

$84.95

$109.95

Email Setup (in mail client)

$84.95

Email Troubleshooting

$84.95

$109.95

Interested in the SCW Support Plan? Stop in today to set up a time to get you on board. This does require bringing your PC in for an initial setup.